Starting with SugarCRM version 8, external API interfaces, such as snapADDY, must be enabled in the SugarCRM settings before a connection can be established.
To use snapADDY with SugarCRM 8, you can enable the API interface used by snapADDY -> Option 1
You can also generally disable the registration requirement, this will then also affect all other external applications that access the SugarCRM API -> Option 2
Option 1 - Enable snapADDY interface (Administrator rights are required):
- Click on your user icon and then on "Administration".
- Open "Configure API Platforms".
- In the input field under "API Platforms" enter "ext", confirm with "Add" and click on "Save".
- Now you can establish a connection via the snapADDY Grabber.
Option 2 - Disable need for enabling the interface (requires access to config_override.php)
Set the configuration variable disable_unknown_platforms in config_override.php to "false".
$sugar_config['disable_unknown_platforms'] = false;